The course leads you through the application of techniques to create a roadmap that defines what outcomes will be achieved and when these will be implemented. These outcomes are prioritised by the value that they deliver to the business area which is experiencing the change. The course develops your ability to build trusted, empathetic relationships with those impacted by change, through the application of techniques based on neuroscience and emotional intelligence.
The purpose of this training is for you to build your capability, focusing on relevance and usefulness. The course is full of opportunities to “see, do, learn” so that you gain ability as you practice the content using checklists, questionnaires, and techniques that you tailor to your situation.
Target audience
This course is suitable for everyone who is involved in creating new ways of working, whatever your previous experience. There is no assumption that you have prior knowledge of agile methods or change management techniques.
People who attend range from recent graduates just starting their business careers to experienced transformation directors. The course is applicable for:
- Those working in “business as usual” roles who have been asked to take part in a change initiative that affects their team
- Project, programme and portfolio management roles attend because they want to understand how to integrate their work with other changes being made in the business
- Business analysts and communication experts attend because they want to know how to contribute their skills to making change happen
- Senior managers who are asked to sponsor change initiative attend so they can understand how to fulfil their responsibilities
Change Management Certification Outline
Certification
Globally recognised qualification from APMG-International, an ISO accredited examining body specialising in qualifications for business professionals. The Change Management examinations are taken online.
Foundation level
- 50 simple, multiple choice questions
- 40 minutes
- Closed book
- Pass mark: 25 marks out of 50
Practitioner level
Course Outline
This needs to be updated to reflect syllabai
Concepts – these bring together agile principles and change management best practice
Learning Outcomes
- Describe what agility means, and how it applies to managing a change initiative
- Understand the origin of the 5 concepts that are the foundation for the agile change approach
- Identify the benefits of collaboration and organise your own approach to achieving it
- Explain the link between on-time delivery and return on investment and appreciate the impact of frequent versions of change on the realization of benefits
- Recognise the importance of the end goal to creating an evolving solution and how an evolving solution reduces risk
- Understand how business need drives what is changed, ensuring the most valuable changes are deployed first
Roadmap – A simple, effective agile planning technique for defining how and when work will be completed, and benefits will be realised.
Learning Outcomes
- Explain the benefits of the roadmap as an agile planning technique
- Tailor the roadmap for use on any type of change initiative
- Define what a good roadmap contains
- Create your own roadmap
- Identify the outcomes for each iteration
- Understand how to break your end goal into outcomes and allocate them to each iteration
- Describe the contribution of each process and how time is used to ensure outcomes are delivered for each iteration
- Apply the definitions that form the MoSCoW prioritization technique
- Understand how prioritization links to the concept of on-time delivery
- Define the success criteria for iteration 1 (drivers for change)
- Identify the sources of information
- Create the 5 elements from iteration 1 for your work
Business need – a range of techniques to identify the benefits for our change, used to prioritize the work and motivate ourselves and others to adopt the new ways of working.
Learning Outcomes
- Describe requirements-led and benefits-led change
- Describe the value of a benefits-led approach
- Understand the 3 elements of business need
- Appreciate the importance of looking broadly for the business need for your change
- Understand how to communicate the benefits to generate participation in your change
- Identify your stakeholders using the Community Map
- Create your own Benefits Table
- Use the Benefits Dependency Network to identify the benefits of your change
- Create a User Story
- Design your prioritized requirements list
Relationship building – designing your engagement with others including what information you share, how you share it and what opportunities you give to others to make change happen
Learning Outcomes
- Describe the importance of relationship building to the delivery of agile change
- Understand yourself and others
- Appreciate the impact your emotions have on your work and how others perceive you
- Develop and apply emotional resilience throughout your change initiative
- Demonstrate empathy with those impacted by change
- Create situations where people want to build relationships with you and follow your lead
- Apply a structured approach for building your own network of change agents
Environment – techniques to create an atmosphere that reassures, encourages and motivates those that have to adopt new ways of working
Environment – Learning Outcomes
By completing this module, you will be able to
• Appreciate the link between establishing an environment that supports change and the Change Management Strategy created in Iteration 1 of the roadmap
• Know what questions to ask to work collaboratively with those impacted by change to build a supportive working environment
• Understand the 3 elements that comprise the environment and apply techniques for establishing the level of empowerment that those working on the change have for deciding the content of the change and the schedule and priority of the work
• Create the psychological safety that reassures those impacted by change
• Know how to use techniques for creating resilience and a positive environment for change
• Understand the importance of intrinsic motivation in delivering agile change and use techniques from this course to build this motivation in those impacted by your change
Learning Outcomes
Coming Up
FT - Full time
PT - Part time
