Agile Change Management Certification

The course provides a practical way to scope, plan and manage change initiatives for you and your colleagues, with the emphasis on learning techniques that you can apply to the projects and change initiatives that you are involved in. It is based upon the 2nd edition of the successful book “Agile Change Management – a practical framework for successful change planning and implementation”.

The course leads you through the application of agile planning techniques to create a roadmap that defines what outcomes will be achieved and when these will be implemented. These outcomes are prioritised by the value that they deliver to the business area which is experiencing the change. The course develops your ability to build trusted, empathetic relationships with those impacted by change, through the application of techniques based on neuroscience and emotional intelligence.

The purpose of this training is for you to build your capability, focusing on relevance and usefulness. The course is full of opportunities to “see, do, learn” so that you gain ability as you practice the content using checklists, questionnaires, and techniques that you tailor to your situation.

Duration: 3 days

Pre-requisites:

There are no prerequisites for this course, however delegates should have project management exposure in some capacity.

What’s included?

E-copy of courseware
Agile Change Management Handbook
Exam
Session recording
Ongoing support as needed

Concepts – these bring together agile principles and change management best practice

Learning Outcomes

Describe what agility means, and how it applies to managing a change initiative
Understand the origin of the 5 concepts that are the foundation for the agile change approach
Identify the benefits of collaboration and organise your own approach to achieving it
Explain the link between on-time delivery and return on investment and appreciate the impact of frequent versions of change on the realization of benefits
Recognise the importance of the end goal to creating an evolving solution and how an evolving solution reduces risk
Understand how business need drives what is changed, ensuring the most valuable changes are deployed first

Roadmap – A simple, effective agile planning technique for defining how and when work will be completed, and benefits will be realised.

Learning Outcomes

Explain the benefits of the roadmap as an agile planning technique
Tailor the roadmap for use on any type of change initiative
Define what a good roadmap contains
Create your own roadmap
Identify the outcomes for each iteration
Understand how to break your end goal into outcomes and allocate them to each iteration

Describe the contribution of each process and how time is used to ensure outcomes are delivered for each iteration
Apply the definitions that form the MoSCoW prioritization technique
Understand how prioritization links to the concept of on-time delivery
Define the success criteria for iteration 1 (drivers for change)
Identify the sources of information
Create the 5 elements from iteration 1 for your work

Business need – a range of techniques to identify the benefits for our change, used to prioritize the work and motivate ourselves and others to adopt the new ways of working.

Learning Outcomes

Describe requirements-led and benefits-led change
Describe the value of a benefits-led approach
Understand the 3 elements of business need
Appreciate the importance of looking broadly for the business need for your change
Understand how to communicate the benefits to generate participation in your change

Identify your stakeholders using the Community Map
Create your own Benefits Table
Use the Benefits Dependency Network to identify the benefits of your change
Create a User Story
Design your prioritized requirements list

Relationship building – designing your engagement with others including what information you share, how you share it and what opportunities you give to others to make change happen

Learning Outcomes

Describe the importance of relationship building to the delivery of agile change
Understand yourself and others
Appreciate the impact your emotions have on your work and how others perceive you
Develop and apply emotional resilience throughout your change initiative
Demonstrate empathy with those impacted by change
Create situations where people want to build relationships with you and follow your lead
Apply a structured approach for building your own network of change agents

Environment – techniques to create an atmosphere that reassures, encourages and motivates those that have to adopt new ways of working

Environment – Learning Outcomes
By completing this module, you will be able to
• Appreciate the link between establishing an environment that supports change and the Change Management Strategy created in Iteration 1 of the roadmap
• Know what questions to ask to work collaboratively with those impacted by change to build a supportive working environment
• Understand the 3 elements that comprise the environment and apply techniques for establishing the level of empowerment that those working on the change have for deciding the content of the change and the schedule and priority of the work
• Create the psychological safety that reassures those impacted by change
• Know how to use techniques for creating resilience and a positive environment for change
• Understand the importance of intrinsic motivation in delivering agile change and use techniques from this course to build this motivation in those impacted by your change

Learning Outcomes

Coming Soon

Is this course suitable for non-IT programmes?

Agile Programme Management is suitable for any programme, large or small, internal and multi-organisational initiatives.

Can I earn CPD Units for this course?

Yes. This course is accredited through APMG International. Check the CPD unit requirements with the relevant authoring body. PMI candidates can review information here:

https://www.pmi.org/certifications/certification-resources/maintain/earn-pdus/education

How experienced is the trainer?

Your trainer has over 20 years’ experience successfully leading technology and strategic projects and programmes across many industries. As an early adopter of Agile methodologies, she has utilised the style since early 2000s.

Do I receive a digital badge with this course?

This course is certified by APMG International. All APMG International courses issue a digital badge through Credly, which you can share to your social media platforms.

This course is suitable for everyone who is involved in creating new ways of working, whatever your previous experience. There is no assumption that you have prior knowledge of agile methods or change management techniques.

People who attend range from recent graduates just starting their business careers to experienced transformation directors. The course is applicable for:

Those working in “business as usual” roles who have been asked to take part in a change initiative that affects their team
Project, programme and portfolio management roles attend because they want to understand how to integrate their work with other changes being made in the business
Business analysts and communication experts attend because they want to know how to contribute their skills to making change happen
Senior managers who are asked to sponsor change initiative attend so they can understand how to fulfil their responsibilities

People who attend range from new entrants to seasoned professionals and project directors.

Agile Change Agent Course Outline

Certification

Globally recognised qualification from APMG-International, an ISO accredited examining body specialising in qualifications for business professionals. The Agile Change Agent examination is taken online